-When closing a ticket already assigned to an id_staff you may need to update the ticket with no change id_staff
-When close a ticket unassigned update the ticket assigning it to the id_staff who closed the ticket
MAKE SURE YOUR BACK UP FIRST!!! No WARRANTY ( but worked for me)
includeclass.ticket.php under the “function close ()”
function close(){
if(‘$staff_id’ > 0) {
// $sql= ‘UPDATE ‘.TICKET_TABLE.’ SET status=’.db_input(‘closed’).’,staff_id=0,isoverdue =0,duedate=NULL,updated=NOW(),closed=NOW() ‘.
$sql= ‘UPDATE ‘.TICKET_TABLE.’ SET status=’.db_input(‘closed’).’,isoverdue=0,duedate= NULL,updated=NOW(),closed=NOW() ‘.
‘ WHERE ticket_id=’.db_input($this->getId());
} else {
global $thisuser;
$sql= ‘UPDATE ‘.TICKET_TABLE.’ SET status=’.db_input(‘closed’).’,staff_id=’.db_input( $thisuser->getId()).’,isoverdue=0,duedate=NULL,updated=NOW(), closed=NOW() ‘.
‘ WHERE ticket_id=’.db_input($this->getId());}
return (db_query($sql) && db_affected_rows())?true:false;
}
Apple is reportedly planning to bring Siri to the iPad with iOS 6.
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Instructions on how to jailbreak your iPhone 4S on iOS 5.1.1 firmware using RedSn0w for Windows
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Matrox today introduced Matrox DS1, a Thunderbolt docking station that adds USB 3.0, DVI, Gigabit Ethernet, and other connectors to your Mac.
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Cricket Communications announced today that it will be the first pre-paid carrier in the US to offer iPhone to its customers.
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Instructions on how to perform an untethered jailbreak of your iPhone on iOS 5.1.1 using Absinthe 2.0 for Windows.
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Instructions on how to jailbreak your iPad 1 on the iOS 5.1.1 firmware using RedSn0w for Mac
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