Great article on examples of applying Lean Six Sigma to Call Center Operations
Category Archives: People Management
The best first step for a new manager…
So many people want to be a manager not so they can lead but so that they can be the “boss”, never understanding that there is more to just managing people. Often because they have never had a properly trained or experienced manager themselves. I strongly suggest reading “The One Minute Manager” if you are a new or experienced manager of people. It will truly help you with understanding how to manage people, friends, and family. And after you have read this book I suggest following it up with the rest of the series, particularity “Putting the One Minute Manager to Work”, Besides, whats the point of reading management books if you never pick a system to put in to practice. This one is proven to work for many companies. Be sure to first start with the first book titled “The One Minute Manager”- The Guru The One Minute Manager – The World’s Most Popular Management Method
That’s why The One Minute Manager® book has The One Minute Manager reveals three fundamental concepts:
A book of timeless truths that started a management revolution! 13 |
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