Great article on examples of applying Lean Six Sigma to Call Center Operations
Category Archives: Call Centers
my PHONETIC ALPHABET
This is not the normal PHONETIC ALPHABET. This is the one I use, customers understand better.
| LETTER | my PHONETIC ALPHABET |
| A | Apple |
| B | Boy |
| C | Cat |
| D | Dog |
| E | Elephant |
| F | Frank |
| G | Girl |
| H | Henry |
| I | Igloo |
| J | Joy |
| K | Kelly |
| L | Larry |
| M | Mary |
| N | Nancy |
| O | Oscar |
| P | Paul |
| Q | Quebec |
| R | Robert |
| S | Sam |
| T | Toy |
| U | Umbrella |
| V | Victor |
| W | Whiskey |
| X | X-ray |
| Y | Yellow |
| Z | Zebra |
GuruOfComputerWisdom.com 