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Using Lean Six Sigma to Improve Call Center Operations

Great article on examples of applying Lean Six Sigma to Call Center Operations

Using Lean Six Sigma to Improve Call Center Operations

The best first step for a new manager…

So many people want to be a manager not so they can lead but so that they can be the “boss”, never understanding that there is more to just managing people. Often because they have never had a properly trained or experienced manager themselves. I strongly suggest reading “The One Minute Manager” if you are a new or experienced manager of people. It will truly help you with understanding how to manage people, friends, and family.  And after you have read this book I suggest following it up with the rest of the series, particularity “Putting the One Minute Manager to Work”,  Besides, whats the point of reading management books if you never pick a system to put in to practice. This one is proven to work for many companies. Be sure to first start with the first book titled “The One Minute Manager”- The Guru

The One Minute Manager – The World’s Most Popular Management Method

For more than 25 years, millions of managers in Fortune 500 companies and small businesses nationwide have followed The One Minute Manager’s techniques, thus increasing their productivity, job satisfaction, and personal prosperity. These very real results were achieved through learning the management techniques that spell profitability for the organization and its employees.

That’s why The One Minute Manager® book has
continued to appear on business best-seller lists for more than two
decades and has become an international sensation.

The One Minute Manager reveals three fundamental concepts:

  • One Minute Goal Setting—Understand the importance of clear goals
  • One Minute Praisings—Learn how to help people reach their
    potential
  • One Minute Reprimanding—Learn how to correct poor performance
    and keep people on track

A book of timeless truths that started a management revolution! 13
million copies sold worldwide, and 10,000 copies still selling every
month make it one of the best-selling management book in history.