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Avaya CMS -> Nortel Systems.. ahhhh

I just switched projects and I’m switching from a fully report friendly Avaya world to an older Nortel switch with a poor reporting back end. Working on learning how to get the data off the switch I’m looking for. It does not have a native knowledge of AHT vers ATT.  Or reporting AHT by Skill live.

my PHONETIC ALPHABET

This is not the normal PHONETIC ALPHABET. This is the one I use, customers understand better.

LETTER my PHONETIC ALPHABET // // A Apple B Boy C Cat D Dog E Elephant F Frank G Girl H Henry I Igloo J Joy K Kelly L Larry M Mary N Nancy O Oscar P Paul [...]