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Using Lean Six Sigma to Improve Call Center Operations

Great article on examples of applying Lean Six Sigma to Call Center Operations

Using Lean Six Sigma to Improve Call Center Operations

my PHONETIC ALPHABET

This is not the normal PHONETIC ALPHABET. This is the one I use, customers understand better.

LETTER my PHONETIC ALPHABET
A Apple
B Boy
C Cat
D Dog
E Elephant
F Frank
G Girl
H Henry
I Igloo
J Joy
K Kelly
L Larry
M Mary
N Nancy
O Oscar
P Paul
Q Quebec
R Robert
S Sam
T Toy
U Umbrella
V Victor
W Whiskey
X X-ray
Y Yellow
Z Zebra