Welcome to GuruOfComputerWisdom.com! Guru of computers, networking, and shots of patron. This site will cover topics from computers, networking, websites, security, excel reporting, & games (mainly… World of Warcraft) to total nonsense & suggestions for People Managers. I’ve worked in a call center environment for 13+ years from Tech Support to Management and enjoy troubleshooting, building teams, managing projects & insuring the highest level of quality customer service. I’ve been raised from an Apple IIE to Windows 3.11, but reborn & inspired by my MaBook Pro (late 2011).
Summary
Working in a Contact Call Center with over 12+ years of professional experience. Areas of success include people management, conflict resolution, customer loyalty, productivity management, first call resolution, employee training and development. Proven ability to direct and critique agent & management behavior, motivate people, develop and drive a customer service and technical team to success.
If you are looking for direction with any topics covered on this site please contact me. I provide consulting for any topics covered to companies or individuals. In person in South Florida or remotely via on-line hosted meetings (GoToMeeting/WebEx).
Specialties
Work At Home Call Center Agent Operations (WAHA), Team/Quality/Call Center Management, Customer Experience Analysis, Remote Training, Excel Reporting, TCP/IP, HTML, IIS, Witness Systems, AVAYA Centerview (CMS).
Five years of experience creating processes for work from home employees with proven success.
For me, my mind really gets flowing when leveraging technology to improve business processes that empowers businesses to create a competitive advantage.
-BryanBMC
Location: South Florida, USA
Twitter: BryanBMC
Email: admin@guruofcomputerwisdom.com
Website: http://www.guruofcomputerwisdom.com
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